All artworks ship directly from the Latela Art Gallery unless otherwise specified.
**We do not ship to P.O. Boxes, please provide an alternate address**
What are LATELA shipping costs?
For prints & flat works, we have a flat $25 shipping & handling rate within the U.S. and a flat $50 shipping & handling rate for international purchases. That flat rate is calculated at checkout.
All other artworks (canvases, sculptures, new media, framed works), we offer the option to contact us at check out. We want to contact you before determining shipping & handling fees which most likely will be higher than the automatically included flat rate (above). This is because shipping prices will vary based on your location & the needs for the artwork to be shipped (fragile conditions, etc). Already purchased the work? We'll just calculate the difference!
All shipping rates are the responsibility of the buyer.
Do you ship internationally?
Absolutely! See above shipping costs.
How is the artwork packaged?
All prints ship either flat or rolled loosely in a secure tube, depending on size. We have years of experience packing artworks and ensure highest quality.
For all other works (canvases, sculpture, new media, framed works), we offer many options for customized shipping and packaging based on the needs of the artwork. Please contact us before checking out so we can discuss these options with you.
How long does it take for purchased artworks to arrive?
We begin to process you order within 5-7 business days. This is because we may need to locate the artworks in storage or visit the artist to sign works. We also may need to contact you if you're interested in works that are not flat to make sure we select the best shipping or courier option for you. Please keep in mind that the gallery is closed Mondays, Tuesdays & all US National Holidays.
Do I have to pay for taxes or customs?
For prints, all works are taxed at 5.75%. When you proceed to purchase at checkout, sales tax will be calculated on the total value.
For other artworks (canvases, sculptures, new media, framed works) shipped outside of Washington DC do not require tax. We offer the option to contact us at check out: please contact us before purchasing your work so we can adjust tax settings.
Customs fees are 100% the buyer’s responsibility. Please check with your country's customs office to determine what these additional costs will be prior to making a purchase. LATELA is not responsible for any customs charges or refunds for works because a buyer was unprepared to follow through with their country's customs policies.
Do you offer exchanges and returns?
We only offer exchanges or returns if we shipped an incorrect artwork or size. We do not offer any other exchange or refund options as most artworks are made to order.